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Kaushik Chanda

Data ingresso 13 mag 2021

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Ultima attività 16 ott 2021

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Ultima attività di Kaushik Chanda

Kaushik Chanda ha commentato,

CommentoBuilding reports

Hello,

Is there a way I can get the duration in business hours between 2 status changes directly from Zendesk reports please?

Example: Audit log-

New to Pending - 2021-01-06 T16:42:33
Pending to Open - 2021-01-08 T03:30:07
Open to Solved - 2021-01-08 T17:39:37

I basically want to get the duration the ticket was sitting in 'Open' status. So basically the difference of time b/w 2021-01-08 T17:39:37 & 2021-01-08 T03:30:07.

If I need to do the calculation in excel, the data should be sorted and then getting duration in business hours (excluding weekends, holidays etc) in another complication to handle.

Can you help me figure this out please?

Thank you!
Kaushik Chanda.

Visualizza commento · Data ultimo post: 16 feb 2021 · Kaushik Chanda

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