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Candy Chang
Data ingresso 13 mag 2021
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Ultima attività 26 ott 2021
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Candy Chang ha commentato,
CommentoService Level Agreements (SLA), macros, and CSAT
Hi team,
I reviewed the previous comment but don't quite understand it. Did you mean that the virus scanning program installed on users' device triggered those "unexpected" bad ratings?
Thanks.
Visualizza commento · Data ultimo post: 16 feb 2021 · Candy Chang
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Candy Chang ha commentato,
CommentoService Level Agreements (SLA), macros, and CSAT
The issue persists.
We found that these "false" bad ratings usually occurred at the next hour after the survey was sent.
Visualizza commento · Data ultimo post: 14 feb 2021 · Candy Chang
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