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Support Team
Data ingresso 13 mag 2021
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Ultima attività 26 ott 2021
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Support Team ha commentato,
This seem to be working fine for us, where we relay incoming messages to zendesk. In the process of relaying we changing From header (always same for all messages that arrive to Zendesk), but preserve original requester's email in Reply-To header.
Zendesk seem to pick up correct email from the Reply-To header during Ticket creation, but we see that each new message is flagged because From and Reply-To are different. Is there a way to disable that warning?
Visualizza commento · Data ultimo post: 05 gen 2021 · Support Team
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