Ricerche recenti
Nessuna ricerca recente

Fernando Mendes
Data ingresso 13 mag 2021
·
Ultima attività 16 ott 2021
Seguiti
0
Follower
0
Attività totali
6
Voti
0
Abbonamenti
3
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Fernando Mendes
Fernando Mendes ha commentato,
Team
I hope you can help me here please!
I have Brand A, B and C.
1. If I create a new ticket (on +Add new ticket) and even using a macro that sets the correct brand, for instance, A (this is also happening without selecting any macro).
2. The customer receives the e-mail with the help@brandB.com and if the customer replies, this reply is received again on brand A
3. Any reply with brand A is going with the correct format and help e-mail address.
4. Also I notice that when I create new tickets (on +Add new ticket) in the ticket field it shows "from Zendesk Support" where any other email shows as "Via help@brandA.com" for example.
I tried to be as clear as possible and I do hope someone could help me here.
Regards.
Fernando
Visualizza commento · Data ultimo post: 11 mar 2021 · Fernando Mendes
0
Follower
0
Voti
0
Commenti
Fernando Mendes ha commentato,
Team
I hope you can help me here please!
I have Brand A, B and C.
1. If I create a new ticket (on +Add new ticket) and even using a macro that sets the correct brand, for instance, A (this is also happening without selecting any macro).
2. The customer receives the e-mail with the help@brandB.com and if the customer replies, this reply is received again on brand A
3. Any reply with brand A is going with the correct format and help e-mail address.
4. Also I notice that when I create new tickets (on +Add new ticket) in the ticket field it shows "from Zendesk Support" where any other email shows as "Via help@brandA.com" for example.
I tried to be as clear as possible and I do hope someone could help me here.
Regards.
Fernando
Visualizza commento · Data ultimo post: 11 mar 2021 · Fernando Mendes
0
Follower
0
Voti
0
Commenti
Fernando Mendes ha commentato,
Team
I hope you can help me here please!
I have Brand A, B and C.
1. If I create a new ticket (on +Add new ticket) and even using a macro that sets the correct brand, for instance, A (this is also happening without selecting any macro).
2. The customer receives the e-mail with the help@brandB.com and if the customer replies, this reply is received again on brand A
3. Any reply with brand A is going with the correct format and help e-mail address.
4. Also I notice that when I create new tickets (on +Add new ticket) in the ticket field it shows "from Zendesk Support" where any other email shows as "Via help@brandA.com" for example.
I tried to be as clear as possible and I do hope someone could help me here.
Regards.
Fernando
Visualizza commento · Data ultimo post: 11 mar 2021 · Fernando Mendes
0
Follower
0
Voti
0
Commenti