Andrea Beck

The last ‘official’ Update on this post is almost 3 years old and missing the mark. 
 

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Sep 30, 2021

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Hi All, 

We are nearly at the finish line with Content Blocks […]
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There have been 2 asks that seem to be related (they are for us)
- This one (from 2015)
- And  https://support.zendesk.com/hc/en-us/community/posts/4409222575258-Allow-articles-to-be-posted-to-multiple-sections (from June 2012!)

yeah, it is under "planned" - don't get your hopes up: a previous post:

Andrew Dahl

• December 10, 2013

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Thanks for all the great feedback on being able to post the same article in multiple sections. We like this feature so much that we've added it to the roadmap for Help Center.

Unfortunately I can't give a timeline, but this thread will be updated when we have more details to share.

Zendesk Support certainly seems like an afterthought on so many levels at this point. 

The options provided in this article certainly don't help. Did anyone mention that the {{satisfaction.rating_url}} also looks incredibly UGLY in an email? 

50% of my CSAT last week was due to this issue - in this case; what is the point in even using this feature? 

Also, knowing what I know now, I kind of understand why clients were taken aback when we asked them for the reasons for the negative rating. 

Conversation: 
WE: hey, client, we were wondering if we could talk to you about this rating on XXXXX ticket, we do want to improve our service and would appreciate additional feedback on what we can improve. 
CLIENT: What do you mean, I didn't give any rating...

...silence...

Same here, from how I understand this new feature, while possibly valuable (though available only to Enterprise users), it does not seem to be the answer/solution to this 3000 day old thread. One still has to create multiple articles - one for each section. Looking forward to hear that I misinterpreted.

Hi Nicole, 

I know you are 'only' the messenger and in a really awkward position, as I am sure you can relate to our sentiments but have to distribute only the information you got. I have that problem all the time myself and it is not usually comfortable. *shock*

Cheers, 

Andrea

PS: I would like to sign up to that 'early access program'  ;-) :-D

Quite disappointing that a feature, requested for 7+ years would only be offered to enterprise users. especially considering that, particularly, smaller companies, who may not have the corresponding support request volume to warrant hiring 5 support users (for enterprise to make sense). Maybe it is worth to go shopping around then (yes, Zendesk is the biggest out there, but obviously far from perfect)