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Julien Poirot
Data ingresso 13 mag 2021
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Ultima attività 31 gen 2025
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Ultima attività di Julien Poirot
Julien Poirot ha commentato,
Hi Rohan Gupta
We have a couple of use cases : Welcome Calls after 1st customer order or qualification calls after form submission.
Regards
Visualizza commento · Data ultimo post: 31 gen 2025 · Julien Poirot
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Julien Poirot ha commentato,
Hello Rohan Gupta
Is a SIP-OUT EAP coming soon? Can you tell us when this feature should be available?
Thank you
Visualizza commento · Data ultimo post: 15 gen 2025 · Julien Poirot
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Julien Poirot ha commentato,
Hello Eduardo
Have a look at Apps and Integrations -> Integrations -> Logs
Regards
Visualizza commento · Data ultimo post: 27 set 2024 · Julien Poirot
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Julien Poirot ha commentato,
I have the same question. When posting notification using Whatsapp Template, I always get a 201 Created response code but the message isn't received randomly, and no clue why
Visualizza commento · Data ultimo post: 27 set 2024 · Julien Poirot
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Julien Poirot ha commentato,
Is this normal behavior that will last forever?
Visualizza commento · Data ultimo post: 03 feb 2023 · Julien Poirot
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Julien Poirot ha commentato,
We are trying to update a Relationship field on our users profiles via the API but it doesn't seem to work. Is it a known limitation ?
Visualizza commento · Data ultimo post: 03 feb 2023 · Julien Poirot
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Julien Poirot ha commentato,
Same need here: tickets created from stories' reactions containing only 😍 or 🔥are a waste of time for agents, CSAT is sent when solved and customers don't understand why.
We also had to turn off the autoresponder because people were getting an acknowledgment of their reactions.
Visualizza commento · Data ultima modifica: 14 set 2022 · Julien Poirot
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Julien Poirot ha commentato,
You must use an API call. client.invoke or client.set both deal with the agent interface data - assignee, requester, fields values, etc but to update a ticket you must do like this :
client.get('ticket').then(function(response) {
let ticket = response['ticket'];
console.log(ticket['id']);
client.request({
url: '/api/v2/tickets/' + ticket['id'],
contentType: "application/json",
type: 'PUT',
data: JSON.stringify({
"ticket": {
"comment": {
"body": "Your comment goes here",
"public": false
}
}
})
}).then(function(response) {
console.log(response)
})
});
Visualizza commento · Data ultima modifica: 04 ago 2022 · Julien Poirot
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Julien Poirot ha commentato,
I have the same problem as Sam with SSO / JWT.
Only the ticket_form_id is kept in the redirect_to field.
Remi the return_to value is encoded by Zendesk itself but in your demo, the return_to seems hard coded in your JWT snippet.
In most cases, the link to the prefilled form must include dynamic data from other systems like order id.
I think the built-in SSO function should encode all the parameters itself.
Visualizza commento · Data ultima modifica: 28 giu 2022 · Julien Poirot
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Julien Poirot ha commentato,
Is there a way to handle status codes, like 4xx or 5xx responses ?
Visualizza commento · Data ultimo post: 13 giu 2022 · Julien Poirot
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