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Janaya Cassidy

Data ingresso 13 mag 2021

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Ultima attività 16 ott 2021

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Ultima attività di Janaya Cassidy

Janaya Cassidy ha commentato,

CommentoPerforming calculations

Thank-you Giuseppe,  when I have a moment I'll give this a try :) 

 

Visualizza commento · Data ultimo post: 03 ago 2021 · Janaya Cassidy

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Janaya Cassidy ha commentato,

CommentoPerforming calculations

Apologies Giuseppe,

I think I've left an important detail out, I can go to date range calculated metric on Support: Ticket updates [default] dataset, but I can't seem to choose a ticket based on the pending status, only for tickets solved and tickets created and the requester would like to have a tickets pending calculated metric as well. Can you advise if this is possible?

 

Thank-you!

Visualizza commento · Data ultimo post: 28 lug 2021 · Janaya Cassidy

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Janaya Cassidy ha commentato,

CommentoPerforming calculations

I was in the Ticket Updates dataset earlier and it didn't allow for the use of the Date Range Calculated Metric - is that expected?

Visualizza commento · Data ultimo post: 23 lug 2021 · Janaya Cassidy

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Janaya Cassidy ha commentato,

CommentoHow to customize the theme of the help center

Good Afternoon!

I'm wondering if anyone could help me with the correct code to change the 'Description' field title to a preferred alternative title e.g. Additional Information/Reason. This would allow us to customize the field and remove a similarly named field on a couple of the forms and avoid duplication. 

Thank-you!

 

Visualizza commento · Data ultimo post: 19 mag 2021 · Janaya Cassidy

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Janaya Cassidy ha commentato,

CommentoGeneral questions about live chat

Just thought I'd flag this article is out of date for the line;

  • Can be used as the hour set for calculating time-based metrics in Insights.

All reports will be based in Explore now :-)

Visualizza commento · Data ultimo post: 05 feb 2021 · Janaya Cassidy

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