Mauro P

Hello, 

We are currently facing an issue where our client is passing us extra volume from another source, by sending individual emails to our Zendesk account, for each ticket they need help with. 

Unfortunately, every time they send more than 20 tickets at the same time, we only receive the first 20. 

We would like to know the exact limit of tickets created by an end-user per period of time, so that we can set up our automations to respect that, and also if it will be possible to increase this limit or whitelist certain end-users accounts to have higher limits or no limits at all. 

Thanks for the help.