Simon 'Thor' Damborg

It's gotten so bad I will likely be cancelling. It has officially become more work to sort through the spam inbox than zendesk alleviates in management.

Adding to the rest here - recently noticed that all of a sudden a lot of emails are being falsely reported as spam. As others mentioned, some of these are emails that are in the middle of an active conversation and then getting suspended. This is ridiculous now that I see how many emails I have missed. If this continues I will be moving to a new service as the spam detection in my gmail is better and will cost me less $$ in lost sales than this.

Screenshot attached.... I change the Assignee (to myself) and then click 'submit as pending' and it does not change the assignee. Please advise what I've got wrong / why?