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Jen K.
Data ingresso 16 mag 2021
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Ultima attività 06 dic 2022
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Ultima attività di Jen K.
Jen K. ha commentato,
+1 to Ria Harris comment of a year ago re: inability to set up an automated trigger to set the subject of chat tickets to something other than "Conversation with Visitor XXX." Have there been any updates to this Dave Dyson (gmail)? Thank you.
Visualizza commento · Data ultimo post: 06 dic 2022 · Jen K.
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Jen K. ha commentato,
What condition/action needs to be added to the trigger, so that the end-user doesn't repeatedly receive the auto-reply message in a text conversation?
https://share.getcloudapp.com/E0uKAo58
Visualizza commento · Data ultima modifica: 04 nov 2021 · Jen K.
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Jen K. ha commentato,
Hi @...: Could you point me towards what custom inputs to select in "display format" to get the exact AHT to display https://share.getcloudapp.com/4gun6jxw?
Visualizza commento · Data ultimo post: 26 lug 2021 · Jen K.
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Jen K. ha commentato,
Hi, "Avg Ticket Handling time (min)" rounds to the nearest minute on the graph. How do I view the exact handle time? For example, our handle time in mins for June is not 6, according to the graph, it's less than 6.
Visualizza commento · Data ultimo post: 09 lug 2021 · Jen K.
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Jen K. ha commentato,
Hi team, is there a way to enable the agent workspace for just one group, and not others?
Visualizza commento · Data ultimo post: 30 apr 2021 · Jen K.
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