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Justin Near

Data ingresso 16 mag 2021

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Ultima attività 27 ago 2024

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Justin Near ha commentato,

CommentoTicket management

We have several clients with multiple organizations. I'm not seeing “Organization” in the placeholder list, but I'm also not seeing a way to change organization on a ticket with a trigger. Is there a way to change the organization using a placeholder and/or some other method while forwarding an email?

Visualizza commento · Data ultimo post: 27 ago 2024 · Justin Near

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Post Q&A - Tickets and email

We have one client, whom we've communicated with in the past via Zendesk, recently not receive a response from us. We've responded to two separate tickets. It did not go to their junk/spam but wasn't delivered at all. Is there 1) any way to check deliverability from Zendesk? And 2) are there any current known issues with deliverability to Google?

Data ultimo post: 29 feb 2024 · Justin Near

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Justin Near ha commentato,

CommentoUsing help center search

I second Kel S. - there are far too many unintuitive clicks to get to the categories that we've so painstakingly created for our Guide articles.

Visualizza commento · Data ultimo post: 11 lug 2023 · Justin Near

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CommentoTicket management

Is #brand possible? And if so, how should multiple words be formatted?

Justin

Visualizza commento · Data ultimo post: 27 giu 2023 · Justin Near

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Justin Near ha commentato,

CommentoExplore recipes

Hi @... - I had already tried that and didn't have any success. There are still multiple names/organization. Is it because there are filters?

Visualizza commento · Data ultimo post: 29 set 2022 · Justin Near

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Justin Near ha commentato,

CommentoExplore recipes

Dainne Kiara Lucena-Laxamana - that just gives me a single top ticket holder from the whole report, and what I'm wanting is the 1 top ticket holder per organization (so a report would show more than one, but one per org).

Visualizza commento · Data ultimo post: 26 set 2022 · Justin Near

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Justin Near ha commentato,

CommentoExplore recipes

How do I show only one user per organization, the one with the largest number of tickets?

Visualizza commento · Data ultimo post: 18 set 2022 · Justin Near

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CommentoTicket management

How do you remove the flag "This ticket is flagged as a potential risk"?

Visualizza commento · Data ultimo post: 25 lug 2022 · Justin Near

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Justin Near ha creato un post,

Post Feedback - Ticketing system (Support)

Consider adding a "not" operator for searching. In my specific use case, I'd like to search on a specific field that is not none/null (in other words, I want to see all results that aren't empty). Logically, this is similar to Explore's "exclusion" where I can exclude all "null" fields.

Data ultimo post: 23 lug 2022 · Justin Near

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Justin Near ha commentato,

CommentoBuilding reports

Is it possible to also see users who have an organization as their second or third organization and not just their primary organization? We have many users with more than one organization.

Visualizza commento · Data ultimo post: 10 lug 2022 · Justin Near

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