Kelli

Our users are receiving an error as well, and are only able to upload 5 or fewer files (they happen to all be csv or xls files that are fairly small - definitely well below the 50 MB). I submitted a support ticket, but was hoping to find a resolution sooner than 1 - 2 business days.

I agree on the feature being a must. @Primoz Cigler Would you be able to write an in-depth tutorial on how to implement your workaround? Totally grateful!

Being able to see what the end-user is typing does allow the agent to get a quicker idea of what questions/answers they are trying to convey. It speeds up the chat quite a bit.