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Kate Sheridan

Data ingresso 16 mag 2021

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Ultima attività 20 set 2023

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Ultima attività di Kate Sheridan

Kate Sheridan ha commentato,

CommentoTicket automation and collaboration

Rafael Santos

EAP product limitations
Due to an early stage of this project the following limitations might occur:
  • We only support English for the time being
  • Summarization might not include every detail originally provided in the ticket
  • Expanding, make more formal and make more friendly might omit or mischaracterize information written by the agent in composer (each of those actions is initiated by agent and is easily reservable)
  • Features might work slower than expected 
  • Features might be unavailable from time to time
  • Features might be discontinued or significantly changed during and after the EAP

Visualizza commento · Data ultimo post: 20 lug 2023 · Kate Sheridan

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Kate Sheridan ha commentato,

Commento nella community Feedback - Ticketing system (Support)

My guess it that ZD will never improve this feature. As long as the Quickie Plus app is around, anyway. Which is what we were forced to pay for, to get what we needed. It's likely they profit from this, so why would they enhance this feature when they are getting paid for an external app to do the job. 

Visualizza commento · Data ultimo post: 11 ott 2022 · Kate Sheridan

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Kate Sheridan ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

2 years in the planning now! what's happening?

Visualizza commento · Data ultimo post: 06 mag 2022 · Kate Sheridan

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Kate Sheridan ha commentato,

CommentoCustomer management and profiles

Is there anyway to hide/remove Suspend Access from the dropdown? We have no need for this as we sync user changes from our CRM system and we don't want agents to Suspend Access and break the process, subsequently.

Visualizza commento · Data ultimo post: 22 apr 2021 · Kate Sheridan

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