Alexandre

Plus one!

When integrating with Web Widget it is very much important that the ticket replies go by the correct email. Currently we have operations in different geographical areas with a specific email for each geo. Although we can route it easily to the correct group by the url the replies to these tickets go through the general email address. As said before either we: 1) have a default email address per group or 2) we add a condition to the trigger which is: if group X then reply from email Y.

It is very much important!