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Justin Ramsey
Data ingresso 17 mag 2021
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Ultima attività 19 ott 2023
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Ultima attività di Justin Ramsey
Justin Ramsey ha commentato,
We need a solution here. Thanks!
Visualizza commento · Data ultimo post: 18 ott 2023 · Justin Ramsey
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Justin Ramsey ha commentato,
Would be helpful to have the announced average wait time on the IVR calculate based on schedule (i.e. hours of operation) versus a 24 hour period. Our customers hear they have a 5 min wait time but actually it's about 30 min bc Zendesk is using a 24 hour period to calculate the wait time.
Visualizza commento · Data ultimo post: 15 ago 2023 · Justin Ramsey
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Justin Ramsey ha commentato,
We aren't able to get Satisfaction Reason values to display in any of our agent workspace views. We thought it may be due to the fact that the out of box Reasons are too long to display, so we shortened the Reason field values, but no still luck. Is this a known issue?
Visualizza commento · Data ultimo post: 08 dic 2021 · Justin Ramsey
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Justin Ramsey ha commentato,
We need Zendesk to recognize HEIC image file format. Our customers submit warranty claims with images. Many submissions contain HEIC format. Thanks!
Visualizza commento · Data ultimo post: 10 nov 2021 · Justin Ramsey
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