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Brian Emond

Data ingresso 10 mag 2022

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Ultima attività 01 feb 2024

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Brian Emond ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Is there any update as to when or if something like this is coming? If not, are there any plugins that could achieve the same thing?

Pivoting the team during a company event or outage is very rudimentary, and means we have to staff an admin or promote someone's access level to else to ensure that we're able to turn off our inbound messages every time we have a company-wide meeting

For clarity of use case - We have at least one hour-long company meeting a month. Having to go in and change the whole schedule like that feels somewhat dated. I don't see a clear reason why there isn't a "set-it-and-forget-it" version of dropping in dates that aren't an entire day.

Visualizza commento · Data ultimo post: 01 feb 2024 · Brian Emond

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Brian Emond ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Hey!

We're looking to measure this as well. Is there any update on whether or not this Dataset is accurate?  It appears to be meaningless, but I can't determine for sure.

 

Visualizza commento · Data ultimo post: 05 apr 2023 · Brian Emond

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Brian Emond ha commentato,

Commento nella community Q&A - Tickets and email

Dainne Kiara Lucena-Laxamana Please add us as a follower on whatever problem ticket that's created for this. We're also running into agents being unable to see the most recent message, even with a notification present.

 

Visualizza commento · Data ultimo post: 29 lug 2022 · Brian Emond

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Brian Emond ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 to this feature request.

Visualizza commento · Data ultimo post: 15 giu 2022 · Brian Emond

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Brian Emond ha commentato,

Commento nella community Feedback - Ticketing system (Support)

It's been a little while since there was any feedback on this. We've also just switched to the new workspace and discovered this issue. Has there been any progress on this?

Visualizza commento · Data ultimo post: 10 mag 2022 · Brian Emond

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