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GR & CY & CZ & ON & NG Virtual Assistant
Data ingresso 13 mag 2021
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Ultima attività 21 ott 2021
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Ultima attività di GR & CY & CZ & ON & NG Virtual Assistant
GR & CY & CZ & ON & NG Virtual Assistant ha commentato,
Hi @... regarding my previous question around the CCAPI + Agent workspace, I think that unfortunately there is another limitation we just stumbled upon:
Zendesk Chat Departments become Groups in Zendesk Agent Workspace.
This means that when using the CCAPI the Chat Department (id, name etc) is always returned empty. Hence when we need to transfer a conversation to a specific Department it becomes impossible.
Is there any way we can circumvent this issue?
Visualizza commento · Data ultimo post: 15 mag 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant ha commentato,
Hi Greg,
Thanks for your prompt response.
I actually figured out there was a bug in our web-sdk implementation where we were using async functions, so it all works out now.
Unfortunately we just realized that examples similar to the Zendesk sample app (https://github.com/zendesk/zopim-chat-web-sdk-sample-app) don't provide code to render carousels, images, quick replies etc. Would you happen to know if there are any code samples for these that would work? or do we have to implement our own?
Visualizza commento · Data ultimo post: 16 apr 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant ha creato un post,
Data ultimo post: 16 apr 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant ha commentato,
Does the Zendesk agent workspace work with the Chat Conversations API?
Visualizza commento · Data ultimo post: 08 apr 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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