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Izabella Hammar
Data ingresso 13 mag 2021
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Ultima attività 03 feb 2025
www.happirel.se
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Ultima attività di Izabella Hammar
Izabella Hammar ha commentato,
Hi,
"Mark as solved” is not working for us either!
Visualizza commento · Data ultimo post: 13 nov 2024 · Izabella Hammar
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Izabella Hammar ha commentato,
The Requester also needs to be a end-user for the button to show, not Light Agent or Agent.
Visualizza commento · Data ultimo post: 07 ott 2024 · Izabella Hammar
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Izabella Hammar ha commentato,
+ on changing color of custom statuses!
Visualizza commento · Data ultimo post: 25 set 2024 · Izabella Hammar
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Izabella Hammar ha commentato,
Voting for this!
Visualizza commento · Data ultimo post: 02 set 2024 · Izabella Hammar
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Izabella Hammar ha commentato,
Hi,
It is possible to create internal notes with webbhook, so there is a solution for this 😃
Visualizza commento · Data ultimo post: 11 lug 2024 · Izabella Hammar
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Izabella Hammar ha creato un post,
Hi,
Is Sunshine Conversation needed when using Conversation Extensions in messaging?
Data ultimo post: 02 mag 2024 · Izabella Hammar
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Izabella Hammar ha commentato,
Hi Daniel Nordh
It is not a certain setting for this specifically. The language in summarize ticket feature is defined by the language set on the Agents profile - so the same language they use Zendesk in. It doesn't matter what language the customer is set to etc.
Visualizza commento · Data ultimo post: 25 apr 2024 · Izabella Hammar
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Izabella Hammar ha commentato,
Hej Daniel Nordh 🇸🇪
Summarize feauture on ticket is shown in the agents chosen language! 😃
Visualizza commento · Data ultimo post: 24 apr 2024 · Izabella Hammar
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Izabella Hammar ha commentato,
Jimmy Rufo If you skip adding the domain on the other organizations the user wont be added to those automatically.
So a solution would be to not use the automapping for these customers, and connect the users to the correct organization.
Visualizza commento · Data ultimo post: 23 apr 2024 · Izabella Hammar
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Izabella Hammar ha creato un post,
Hi,
Feature Request: Data for "Summarize Ticket " to be available in Explore, for reporting.
There are several different departments/groups that could benefit from quickly be able to scroll through a report of the summarized ticket data.
For example, Sales rep. may want to see the summary of all tickets from their customers.
Or a Product Owner wants to see a summary of cases from all cases related to a certain category.
Data ultimo post: 16 feb 2024 · Izabella Hammar
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