Michael Fisher

In Zendesk Explore we have custom dashboard/reports that had been working. Today we discovered the reports and the filter widgets are all displaying "The report cannot be displayed because it took too long to execute" error message.

I just found there is an ongoing issue: Zendesk Status

July 18, 2023 08:43 AM:
We have confirmed an issue across multiple products causing Explore syncing delays and access issues, latency in Support, delays in SLAs applying after ticket updates, and bulk job processing delays. Our team is engaged and we will provide further updates soon.