Susan

Katarzyna Karpinska - Can I ask why this is not something that Zendesk wants to ever implement?

In larger companies it is not always a simple process to buy and use an additional app. The cost needs to be approved and the security of the app needs to be vetted. It isn't clear that the Zendesk product team understands how much work is involved in doing a manual search and replace on hundreds of articles and how basic of a feature this is. 

Is it possible that someone from Zendesk can respond on why this is considered low priority? 

We shouldn't need to find a solution. Text editors have shipped with find and replace for over 20 years as a basic feature. It's really not clear to me why this is not in the product.

It doesn't appear that way.

We need to change a term that is mentioned frequently in most if not all of our articles and this will take many hours without this basic feature. 

When setting up dynamic content to test in a Sandbox environment it would be great to be able to export this content (via the existing export to CSV) and then be able to import the CSV file into the live environment. This way the any errors generated by manually having to add each piece of dynamic content twice would be greatly reduced or eliminated (also time saved). 

When live chat is started from Zendesk chat and on clicking back button and on moving back to the app, the app is not showing the chat Launcher icon. The app is getting isChatActive parameter as false.

When going back to chat again and moving back to the app, then the app is getting isChatActive parameter as true and the Launcher icon is available with the message count.

Does anyone know how  to fix this?

We are having issues with our chat timing out after only 30 seconds and when the customer chats again it opens a new chat with "Visitor" and random numbers. Any idea why this might be happening? This is the chat client in a mobile app.

Thanks so much for pointing this out. I'll get back to my team and see if they can test this again and investigate if the logo came in some other way.

I did. It’s that way now that it is officially part of their brand. They suggested posting here to request removing it as a feature.