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Kate Ambash

Data ingresso 13 mag 2021

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Ultima attività 16 ott 2021

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Ultima attività di Kate Ambash

Kate Ambash ha commentato,

CommentoTicket management

I'm trying to see all tickets created within the last 2 weeks. What's the best way to do this?

Visualizza commento · Data ultimo post: 11 ott 2021 · Kate Ambash

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Kate Ambash ha commentato,

CommentoGeneral questions about live chat

I have set the business hours for my organization, however Explore doesn't seem to take this into consideration when tracking the time to first response. Is there another step to make this happen?

Visualizza commento · Data ultimo post: 29 set 2021 · Kate Ambash

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Kate Ambash ha commentato,

CommentoTicket basics

@... When I create the view using Ticket: Brand and then also Group, it doesn't give me all tickets. I tried adding every status and i'm still only given open tickets.

 

Is there a way to create a view to see all historical tickets?

Visualizza commento · Data ultimo post: 07 lug 2021 · Kate Ambash

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Kate Ambash ha commentato,

CommentoTicket basics

I have multiple brands for my organization and I need to see a list of all tickets for one brand. Is a view the best way to do this? Or how might I search for this?

Visualizza commento · Data ultimo post: 06 lug 2021 · Kate Ambash

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Kate Ambash ha commentato,

CommentoService Level Agreements (SLA), macros, and CSAT

Will creating a view allow me to see the comments?

Visualizza commento · Data ultimo post: 06 lug 2021 · Kate Ambash

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Kate Ambash ha commentato,

CommentoConfiguring the Chat widget

@... Thanks! That helped. I had been on invisible!

Visualizza commento · Data ultimo post: 30 giu 2021 · Kate Ambash

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Kate Ambash ha commentato,

CommentoConfiguring the Chat widget

After enabling the form, customers are no longer give the option to chat in the widget. They are only given the option to leave a mesage.

Is this a known issue?

Visualizza commento · Data ultimo post: 30 giu 2021 · Kate Ambash

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Kate Ambash ha commentato,

CommentoConfiguring the Chat widget

I'm not seeing the pre-chat form in settings --> widget. Is this still there?

Visualizza commento · Data ultimo post: 25 giu 2021 · Kate Ambash

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Kate Ambash ha commentato,

CommentoHelp with Web Widget

how do i change the chat widget from "support" to "chat" ?

Visualizza commento · Data ultimo post: 17 giu 2021 · Kate Ambash

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Kate Ambash ha commentato,

CommentoTicket management

Trying to understand if I'm using "on-hold" and "pending" correctly.


When my user writes in and I send back a question, is that ticket status supposed to be "pending" (ie pending user response)?

Visualizza commento · Data ultimo post: 13 apr 2021 · Kate Ambash

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