Ricerche recenti
Nessuna ricerca recente
![Pedro Reis's Avatar](https://support.zendesk.com/system/photos/1900046222024/profile_image_1263797869109_10557657.png)
Pedro Reis
Data ingresso 13 mag 2021
·
Ultima attività 28 dic 2023
Seguiti
0
Follower
1
Attività totali
57
Voti
0
Abbonamenti
19
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Pedro Reis
Pedro Reis ha commentato,
Hi Miranda,
I don't think you understood the question. I am talking about Zendesk Support Messaging Window (Zendesk account Admin center) - your own support widget, NOT your user's accounts widgets. So the widget I use to contact YOUR support. There is no way to enable sound. So I assume Zendesk has not activated it on his end, Are there plans to do it? Asking this because every time one of your agents replies, there is no sound alert, which is quite annoying.
, NOT
Visualizza commento · Data ultima modifica: 29 mar 2023 · Pedro Reis
0
Follower
1
Voto
0
Commenti
Pedro Reis ha commentato,
So resuming, since the ability to enable sound exists, why it is not enabled on Zendesk Support Messaging Window?
Visualizza commento · Data ultimo post: 27 mar 2023 · Pedro Reis
0
Follower
1
Voto
0
Commenti
Pedro Reis ha commentato,
I spent hours with your agent, but he didn't help at all, he doesn't seem to understand that I am talking about the messaging window of Zendesk support. He thinks that I am talking about our account, which is not the case, as we don't use messaging.
Visualizza commento · Data ultimo post: 27 mar 2023 · Pedro Reis
0
Follower
2
Voti
0
Commenti
Pedro Reis ha commentato,
Hi Miranda,
I don't think you understood the question.
If it is now supported, why don't you enable it on your own support messaging window? There is no option to enable it on the end user side.
Visualizza commento · Data ultimo post: 27 mar 2023 · Pedro Reis
0
Follower
0
Voti
0
Commenti
Pedro Reis ha commentato,
when contacting zendesk support, there is no sound notification when an agent replies, or any way to activate it. Am I the only one who finds this odd?
Visualizza commento · Data ultimo post: 24 mar 2023 · Pedro Reis
0
Follower
0
Voti
0
Commenti
Pedro Reis ha commentato,
When you activate the agent workspace, does the data structure change on report export?
Visualizza commento · Data ultimo post: 24 mar 2023 · Pedro Reis
0
Follower
0
Voti
0
Commenti
Pedro Reis ha commentato,
So, if there is that possibility when contacting zendesk support via messaging, how can we receive a sound notification when a zendesk support agent replies? I don't see any option to enable sound on the window. Probably you need to activate it on your account.
Visualizza commento · Data ultima modifica: 23 mar 2023 · Pedro Reis
0
Follower
0
Voti
0
Commenti
Pedro Reis ha creato un post,
I had opened this post before:
The last message indicates that the issue has been solved, however, when you contact Zendesk via messaging there is still no possibility to enable the sound notification to be alerted when an agent replies
Data ultimo post: 23 mar 2023 · Pedro Reis
0
Follower
5
Voti
5
Commenti
Pedro Reis ha commentato,
I don't understand how something like this is not included in the roadmap. Incomprehensible.
Visualizza commento · Data ultimo post: 14 set 2022 · Pedro Reis
0
Follower
1
Voto
0
Commenti
Pedro Reis ha commentato,
It does not make sense to leave the field blank, you either show it or not!
At least an option, to choose to see, archived or unpublished articles on the list
Visualizza commento · Data ultimo post: 01 giu 2022 · Pedro Reis
0
Follower
15
Voti
0
Commenti