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ILGM Sr Tech Specialist's Avatar

ILGM Sr Tech Specialist

Data ingresso 27 giu 2023

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Ultima attività 28 set 2023

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Ultima attività di ILGM Sr Tech Specialist

ILGM Sr Tech Specialist ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Visualizza commento · Data ultimo post: 28 set 2023 · ILGM Sr Tech Specialist

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ILGM Sr Tech Specialist ha commentato,

CommentoSetting up Agent Workspace

Yes, please switch it back. Whoever came up with this idea, clearly doesn't understand user interfaces in the flow of data in a communications thread. This is 100% unnatural!

Visualizza commento · Data ultimo post: 20 lug 2023 · ILGM Sr Tech Specialist

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ILGM Sr Tech Specialist ha commentato,

CommentoSetting up Agent Workspace

I have already rolled it back - but the message is that you are forcing this change in something next month or two.

And yes, I know you're not deliberately trying to piss people off!

Visualizza commento · Data ultima modifica: 27 giu 2023 · ILGM Sr Tech Specialist

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ILGM Sr Tech Specialist ha commentato,

CommentoSetting up Agent Workspace

Totally NOT a fan of the editing window moved to the bottom. This is NOT natural and it is the BIGGEST reason I DON'T use the iPad App!

I know you guys are the 9000-pound gorilla in this market! Just because you're the biggest in the cage does it mean you're always right? Sometimes you need to listen to customers and sometimes you just need to leave things the way they are. User interfaces are a brain memory action, especially for those that live in an app every working hour. You can't screw with a workflow like this, all it does is mess with people's brains or slows them down.  There's absolutely no logical reason to do something like this!

FYY: I am only talking about changing the Editor location.

Visualizza commento · Data ultima modifica: 27 giu 2023 · ILGM Sr Tech Specialist

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