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Scott Davis

Data ingresso 13 mag 2021

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Ultima attività 08 mar 2024

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Scott Davis ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+ 1. We just move to the new agent workspace, and alas, are also missing the subject in the tabs.

 It is easier to keep track of tickets when using the subject, not the submitter. We have submitters who submit many tickets.

Visualizza commento · Data ultimo post: 20 set 2022 · Scott Davis

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Scott Davis ha commentato,

CommentoBusiness rules

currently,

{{ticket.url}} does not render as a clickable URL in email notifications. is there a way to do this?

Visualizza commento · Data ultimo post: 30 giu 2021 · Scott Davis

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Scott Davis ha commentato,

CommentoTicket customization

I've created a custom text field called URL. is displays on the left side of the agent interface in support. Is there a way to make it clickable? Right now it's just text. Perhaps a new custom field with type URL could be implemented in future releases?

Visualizza commento · Data ultimo post: 30 giu 2021 · Scott Davis

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