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Anton Verhelst

Data ingresso 13 mag 2021

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Ultima attività 12 dic 2024

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Anton Verhelst ha commentato,

Commento nella community Feedback - Voice (Talk)

Any update here? Is this on the roadmap?

Visualizza commento · Data ultimo post: 12 dic 2024 · Anton Verhelst

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Anton Verhelst ha commentato,

CommentoManaging Talk

I use Talk with Omnichannel routing.

When I call during business hours, I get the waiting music and after a set time a message in English saying no agents are available and to try again later.

I can not find where to add my greeting for that specific message.

Visualizza commento · Data ultimo post: 29 ott 2024 · Anton Verhelst

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Anton Verhelst ha commentato,

CommentoTicket basics

What is RECENT? The article mentions it only shows recent articles, but does not mention the time frame of recent.

Visualizza commento · Data ultima modifica: 22 ago 2024 · Anton Verhelst

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Anton Verhelst ha commentato,

CommentoUsing legacy AI agent functionality

Hi Helvijs Vigners 

try 

username: admin@email.com/token

password: API-token

 

example:

username: anton@company.com/token

Password: Xapg12eJ15I4HRTGkj3

Visualizza commento · Data ultimo post: 01 lug 2024 · Anton Verhelst

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Anton Verhelst ha commentato,

CommentoRouting

Hi Barry Neary yes please enable this for my account.

Is this something that will be a feature we can enable ourself in the Admin Center?

Visualizza commento · Data ultimo post: 08 mag 2024 · Anton Verhelst

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CommentoRouting

How does the assignment to queues work when updating a ticket? Does it work like triggers, that on every update it will check all conditions of the queues until it matches?

I have tickets that were routed to group A, assignee X, then assigned to group B (not to an assignee) but the ticket is not added to a queue anymore

Visualizza commento · Data ultimo post: 08 mag 2024 · Anton Verhelst

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Anton Verhelst ha commentato,

CommentoExplore recipes

Hi, the article in the header mentions this is Enterprise (Plus) only, but the recipe mentions Zendesk Explore Professional or Enterprise. 

Can someone confirm which Suite plan I need for this to work?

Visualizza commento · Data ultimo post: 07 mag 2024 · Anton Verhelst

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Anton Verhelst ha commentato,

CommentoMeasuring success

Can we change the CSAT messaging message in any way?

Visualizza commento · Data ultimo post: 22 apr 2024 · Anton Verhelst

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Anton Verhelst ha commentato,

CommentoRouting

Is it expected behaviour that tickets in a Pending status also get reassigned via Omnichannel?

This ticket is set to Pending, unassigned and then the omnichannel routing tries to assign it to an agent.

Visualizza commento · Data ultimo post: 12 gen 2024 · Anton Verhelst

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Anton Verhelst ha commentato,

CommentoZendesk messaging

+1 for Anton

Visualizza commento · Data ultimo post: 13 set 2023 · Anton Verhelst

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