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Anton Verhelst
Data ingresso 13 mag 2021
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Ultima attività 12 dic 2024
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Ultima attività di Anton Verhelst
Anton Verhelst ha commentato,
Any update here? Is this on the roadmap?
Visualizza commento · Data ultimo post: 12 dic 2024 · Anton Verhelst
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Anton Verhelst ha commentato,
I use Talk with Omnichannel routing.
When I call during business hours, I get the waiting music and after a set time a message in English saying no agents are available and to try again later.
I can not find where to add my greeting for that specific message.
Visualizza commento · Data ultimo post: 29 ott 2024 · Anton Verhelst
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Anton Verhelst ha commentato,
What is RECENT? The article mentions it only shows recent articles, but does not mention the time frame of recent.
Visualizza commento · Data ultima modifica: 22 ago 2024 · Anton Verhelst
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Anton Verhelst ha commentato,
try
username: admin@email.com/token
password: API-token
example:
username: anton@company.com/token
Password: Xapg12eJ15I4HRTGkj3
Visualizza commento · Data ultimo post: 01 lug 2024 · Anton Verhelst
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Anton Verhelst ha commentato,
Hi Barry Neary yes please enable this for my account.
Is this something that will be a feature we can enable ourself in the Admin Center?
Visualizza commento · Data ultimo post: 08 mag 2024 · Anton Verhelst
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Anton Verhelst ha commentato,
How does the assignment to queues work when updating a ticket? Does it work like triggers, that on every update it will check all conditions of the queues until it matches?
I have tickets that were routed to group A, assignee X, then assigned to group B (not to an assignee) but the ticket is not added to a queue anymore
Visualizza commento · Data ultimo post: 08 mag 2024 · Anton Verhelst
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Anton Verhelst ha commentato,
Hi, the article in the header mentions this is Enterprise (Plus) only, but the recipe mentions Zendesk Explore Professional or Enterprise.
Can someone confirm which Suite plan I need for this to work?
Visualizza commento · Data ultimo post: 07 mag 2024 · Anton Verhelst
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Anton Verhelst ha commentato,
Can we change the CSAT messaging message in any way?
Visualizza commento · Data ultimo post: 22 apr 2024 · Anton Verhelst
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Anton Verhelst ha commentato,
Is it expected behaviour that tickets in a Pending status also get reassigned via Omnichannel?
This ticket is set to Pending, unassigned and then the omnichannel routing tries to assign it to an agent.
Visualizza commento · Data ultimo post: 12 gen 2024 · Anton Verhelst
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Anton Verhelst ha commentato,
+1 for Anton
Visualizza commento · Data ultimo post: 13 set 2023 · Anton Verhelst
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