Jose Juan Avila

Hi all, 

Regarding my problem: 

Does anybody know if it is possible to run a trigger, when clients click "talk to human" in Flow Builder chat bot?

I am not able to do it, but It seems it is possible. I have found an example here:

After clicking "Talk to a human", the by default Flow Builder message appears: "No problem, .....". But then, they are able to fire a trigger explaining they are offline. 

It would be nice to understand how they were able to do it.

Regards,

 

Yes. This is not the problem. 

Anyone can help? In my opinion, when the user click "talk to human", this action shoud be equivalent to "Request a chat". But it doen't work this way.

Does anybody know if it is possible to run a trigger, when clients click "talk to human"?

Regards,

Hi all,

When setting a flow with the Flow Builder, after suggesting an article , the Bot ask you if the problem is solved or if you need to "talk to a human".

When selecting "talk to a human", the user is expecting an agent to talk to him, but it does not make sense when the agent is offline or the agent is not in working hours.

One possible solution is to create a trigger so that the client knows we are offline. Is it possible?

We are able to create a triger using the following condition:

- Run trigger: A visitor sends a chat message

But in this case, the user tipically is not going to send a chat because he is waiting for the agent to answer.

I tried to create the trigger using:

- Run trigger: When visitor request a chat

But it does not work. I imagine that when the user click "talk to human" it does not mean for zendesk to request a chat.

Am I missing something? Is there any workaround to solve this situation?

Regards,