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James Beniston

Data ingresso 13 mag 2021

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Ultima attività 27 ott 2021

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Ultima attività di James Beniston

James Beniston ha commentato,

Commento nella community Q&A - Users, groups, and organizations

I am looking for a way to export all users // and organisations separately to csv or xml that includes the primary and where listed the secondary etc. telephone numbers.

The standard options above do not export this information which for the task i am currently undertaking in the number 1 piece of information.

Reading through the suggestions here it seems the only way is via the User endpoint API, is this correct? 

Visualizza commento · Data ultimo post: 06 set 2021 · James Beniston

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James Beniston ha commentato,

Commento nella community Feedback - Voice (Talk)

This would be awesome and something I already struggle with while using 3CX.

If a customer pro actively decides to have a call back or leave us a vmail this should not count as abandoned. 

Visualizza commento · Data ultimo post: 20 ago 2021 · James Beniston

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James Beniston ha commentato,

Commento nella community Feedback - Voice (Talk)

Can only agree with this request.

Our operation is spread across multiple European languages so we would need any menu message prompts to be available in each of the languages we are servicing.   

Visualizza commento · Data ultimo post: 20 ago 2021 · James Beniston

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James Beniston ha commentato,

Commento nella community Feedback - Voice (Talk)

Totally agree with all suggestions here. Anything associated with managing numbers / queue's needs to be as granular as possible.

Visualizza commento · Data ultimo post: 20 ago 2021 · James Beniston

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James Beniston ha creato un post,

Post Q&A - Tickets and email

Several of our support agents work across more than one group, for example an agent in Netherlands may also support a customer in Belgium. Currently we have two separate groups for these teams in Zendesk, one or two agents in the Netherlands group also give support through the Belgium group.

Until such a time that we may decide to merge the two teams is there a way to set the assignee / support group of the ticket based upon our end users location. Currently it is assigned based upon the assignee's default group which the agent must then change manually.   

Data ultimo post: 05 lug 2021 · James Beniston

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James Beniston ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

This is possible already?
We are using the agent workspace and can already search our guide centre and link articles.

The bigger issue for me is when you add in the links to your guide articles they always come with a long messy url. Can this be improved in any way?

Visualizza commento · Data ultimo post: 16 giu 2021 · James Beniston

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James Beniston ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Can only agree, this looks horrible and really unprofessional...

Visualizza commento · Data ultimo post: 16 giu 2021 · James Beniston

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