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Lauren Smith

Data ingresso 13 mag 2021

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Ultima attività 17 mag 2023

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Lauren Smith ha commentato,

CommentoTicket automation and collaboration

Hi @...

Why is the default behavior for side conversations that the assignee on the ticket doesn’t receive emails? What is the thinking behind that? 

Visualizza commento · Data ultimo post: 11 lug 2022 · Lauren Smith

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Lauren Smith ha commentato,

CommentoGeneral questions and issues about tickets

Hi @..., out of interest do you mind sharing which platform you migrated to? 

Visualizza commento · Data ultimo post: 28 giu 2022 · Lauren Smith

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Lauren Smith ha commentato,

CommentoWorking with articles in the knowledge base

Hi Zendesk, when an article is awaiting verification can it still be viewed by users within the Help Centre? Or is it intermittently 'taken off the shelf'? 

Visualizza commento · Data ultimo post: 24 nov 2021 · Lauren Smith

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Lauren Smith ha commentato,

CommentoUsing the knowledge base in Help Center

Hi team, please advise on how I can filter published Articles A-Z as I do not currently have this functionality. I have tried this option already: 

Visualizza commento · Data ultimo post: 01 mar 2021 · Lauren Smith

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