Renato Lyke

Hi,

We I wish to use an image. On click on that image it needs to take me to those Specific categories. 

Regards,

Renato.

Hi Wes,

How could i assign multiple categories to a single icon. For example i have a categories called IOS, Andriod and Windows. I would like to assign this to a single icon called Mobile Platform. Is this possible with humble squid.

Regards, Renato.

Hi,

How do we set a ticket form for an end-user using JS in Help Center based on the tag associated with the user. I was able to do this in Classic Web Portal.

Below is the code that i have tried. I am able to select the form, however it does not load. I have compared this with Classic web portal and in Help Center a data url has been added.

 

var external_form_id = "4639";
var internal_form_id = "4945";
var general_form_id = "3485";

function requestFormProductSupportModifications(formid) {
$("#request_issue_type_select").val(formid);
$("select#request_issue_type_select").change();
$("select#request_issue_type_select").attr("disabled","disabled");
$("label:contains('Please choose the ticket type')").hide();
$("select#request_issue_type_select").hide();
$("h1:contains('Submit a request')").after('The information collected on this screen will enable us to address your request faster. Appreciate your time in providing all the information.');
}

$(document).ready(function() {

// social share popups
$(".share a").click(function(e) {
e.preventDefault();
window.open(this.href, "", "height = 500, width = 500");
});
var cust_tags = HelpCenter.user.tags;
var formid ="";

if(location.pathname == "/hc/en-us/requests/new" || location.pathname == "/hc/en-us/requests") {

if(cust_tags = "kony_internal"){
formid=internal_form_id;
}
else {
formid=external_form_id;
}
requestFormProductSupportModifications(formid);
}

I am unable to load the form fields. I used the a similar code in Classic Web portal it worked.

 

Regards,

Renato.

 

 

 

 

 

 

 

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