Ricerche recenti


Nessuna ricerca recente

Stephanie Sweet's Avatar

Stephanie Sweet

Data ingresso 13 mag 2021

·

Ultima attività 20 gen 2025

Seguiti

0

Follower

0

Attività totali

20

Voti

10

Abbonamenti

6

PANORAMICA ATTIVITÀ

Ultima attività di Stephanie Sweet

Stephanie Sweet ha commentato,

Commento nella community Feedback - Ticketing system (Support)

The team being able to quickly and easily see their ratings from the Dashboard is actually amazingly good for morale, since it gives a little boost every time they see a new good rating. 

Visualizza commento · Data ultimo post: 07 nov 2024 · Stephanie Sweet

0

Follower

4

Voti

0

Commenti


Stephanie Sweet ha commentato,

CommentoPerforming calculations

I am trying to forecast by quarter for staffing needs. When I try, I am only getting forecasted results for Q4. I am not sure what I am missing, I have tried different options for the values to predict and the number of values per cycle & I always get either only 2024 Q4 or Q4 for the next 4 years. 

Visualizza commento · Data ultimo post: 05 apr 2024 · Stephanie Sweet

0

Follower

0

Voti

0

Commenti


Stephanie Sweet ha creato un post,

Post Feedback - Ticketing system (Support)

Feature Request Summary: 

Macros should include the ability to link to Problems. It would be helpful as a field you can select when creating the macro itself and even limited to "open" problems. 

Description/Use Cases: 

Macros linking to open problems would help minimize agent error when selecting between similar problems or missing the field all together when reporting an incident. 

Business impact of limitation or missing feature:

By not having this, right now the act of linking incidents to problems can be easy for newer staff (or seasonal agents) to miss this vital step. It decreases the customer experience since they may not be notified immediately when something is resolved. 

Other necessary information or resources:

It would save a lot of time, especially for management as we sometimes have to go "searching" for unlinked incidents. 

Data ultimo post: 29 nov 2021 · Stephanie Sweet

5

Follower

5

Voti

1

Commento


Stephanie Sweet ha commentato,

CommentoTicket automation and collaboration

Are there any plans to add the ability to link incidents to Problems with macros in the future? 

Visualizza commento · Data ultimo post: 24 nov 2021 · Stephanie Sweet

0

Follower

0

Voti

0

Commenti