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Moniek van der Geer's Avatar

Moniek van der Geer

Data ingresso 16 mag 2021

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Ultima attività 16 dic 2021

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Moniek van der Geer ha commentato,

Commento nella community Q&A - Talk and text

Good to know! 

Additional question, if a customer calls us, and that person is already known in our zendesk account, with e-mail as well as phone number.. will an automation pick that e-mail address to send the e-mail to? Or do we need to fill it out manually for each ticket that opens on a phone call?

Thanks in advance. 

Visualizza commento · Data ultimo post: 16 dic 2021 · Moniek van der Geer

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Moniek van der Geer ha commentato,

CommentoAttachments and CCs

Thank you Dave! Will look into this to see if this is a solution for us :) 

Visualizza commento · Data ultimo post: 22 set 2021 · Moniek van der Geer

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Moniek van der Geer ha commentato,

CommentoAttachments and CCs

@..., yes, I want to be able to remove attachments from tickets, but not within 28 days. Preferably we would delete them after 5-6 months.

Totally agree with @... on this one! Why make a new post if this is already filled with customers requesting this feature..

And if the feature will not be made, we will need an extensive description on how that content is managed, to be able to comply with all Data Protection Laws. 

Hope to hear soon!

Visualizza commento · Data ultimo post: 21 set 2021 · Moniek van der Geer

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Moniek van der Geer ha commentato,

CommentoAttachments and CCs

Hello!

I wanted to check in on this, since the last update was 1 year ago already... Will this be updated any time soon? All links to product requests lead me to a page I'm not authorized to view, so I hope you can give some advice on this. 

To speak with Maring Eberlein's words: We too are a company that really needs the ability to remove confidential attachments without fully deleting a ticket.

Thanks in advance

Visualizza commento · Data ultimo post: 20 set 2021 · Moniek van der Geer

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