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James Weatherly
Data ingresso 22 ott 2021
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Ultima attività 11 feb 2025
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James Weatherly ha creato un post,
We're working on rolling out omnichannel routing and would like to see an option that allows us to hide the default ZD Agent Statuses, mostly “Online”. We have a need to keep working tickets and taking phone calls separately and plan on creating two custom agent statuses for this. Instead of asking agents to just ignore the regular “Online” status we would like to hide it for a cleaner agent experience.
Data ultimo post: 29 gen 2025 · James Weatherly
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James Weatherly ha commentato,
The link to Okta documentation isn't working, I'm seeing a page not found error.
Visualizza commento · Data ultimo post: 26 ago 2022 · James Weatherly
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