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Jonathan
Data ingresso 16 mag 2021
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Ultima attività 22 ott 2021
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Jonathan ha commentato,
Commento nella community Feedback - Ticketing system (Support)
Its been a while, but I wanted to +1 this as well. Ability to turn off sending of CC's from triggers. Based on trigger conditions, we can prevent an e-mail from being sent for requestors and/or assignees. But for cc's, its all or nothing. We have certain groups of tickets that we want to prevent e-mail being sent completely. So the customer is forced to use the web interface to update messages.
Visualizza commento · Data ultimo post: 19 gen 2015 · Jonathan
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