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George Catalin

Data ingresso 28 mag 2021

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Ultima attività 16 ott 2021

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George Catalin ha commentato,

Commento nella community Developer - Zendesk APIs

Your answer clarified the problem. Thank you for your answers @...

Visualizza commento · Data ultimo post: 21 gen 2021 · George Catalin

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George Catalin ha commentato,

Commento nella community Developer - Zendesk APIs

Thanks for your reply @....
So to clarify this answer:

The rate limit is applied to the account that the app is installed in.

The rate limit will apply to the Zendesk account that granted permission to the third party app and not to the third party app Zendesk account, right? For more clarification, the OAuth token is not needed for Zendesk apps, but for an external service that is processing the data and serving it to a Zendesk support app (browser iframe). The Zendesk support app is not using the OAuth token.

Visualizza commento · Data ultimo post: 20 gen 2021 · George Catalin

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George Catalin ha creato un post,

Post Developer - Zendesk APIs

For OAuth authentication a third party app needs a Zendesk account to get a client id.
This third party app needs to manage the data from multiple Zendesk support accounts.
How does rate limiting apply in this scenario? The rate limits are applied to the third party  app Zendesk account or the Zendesk support account?

What authentication type is recommended for managing multiple Zendesk support accounts?
If global OAuth is recommended, the process of obtaining it is slow?

Data ultimo post: 14 gen 2021 · George Catalin

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