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Ruptela
Data ingresso 28 mag 2021
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Ultima attività 22 ott 2021
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Ruptela ha commentato,
Hi, Dave,
Thanks for your reply
Is this possible with Professional version of Zendesk? As mentioned we have only one set of business hours (24/7) and we are not an enterprise :)
Visualizza commento · Data ultimo post: 14 mag 2021 · Ruptela
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Ruptela ha creato un post,
Our small team has one business schedule that is 24/7, though customers can have different SLA's depending on their plan: 9-5, 24/5, 24/7. It would be great to have customer specific SLA's with specific hours assigned to them.
Data ultimo post: 14 mag 2021 · Ruptela
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Ruptela ha creato un post,
Hello,
Currently there is a field of date, but it would be great to have it expanded, or to have a separate one for time. We would like to create some triggers and automations for specific dates and times and it seems there is now way to achieve it now.
Data ultimo post: 14 mag 2021 · Ruptela
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