Ricerche recenti

Nessuna ricerca recente

Javier Mejia's Avatar

Javier Mejia

Data ingresso 22 ott 2021

·

Ultima attività 22 ott 2021

Seguiti

0

Follower

0

Attività totali

2

Voti

0

Abbonamento

1

PANORAMICA ATTIVITÀ

Ultima attività di Javier Mejia

Javier Mejia ha creato un post,

Post Feedback - Ticketing system (Support)
Can we keep the ticket's status as NEW after assignment until Agent manually updates?

Currently when we assign a NEW ticket to an agent the system automatically updates the status to OPEN. Given our workflow this is not practical so I need to know if there is a way to keep the status of a ticket as NEW until the assigned Agent manually changed it to Open.

Data ultimo post: 26 ott 2010 · Javier Mejia

19

Follower

52

Voti

55

Commenti