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Ollila, Felecia A

Data ingresso 16 ott 2021

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Ultima attività 22 apr 2024

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Ultima attività di Ollila, Felecia A

Ollila, Felecia A ha commentato,

CommentoSetting Guide roles and permissions

Yes, Light Agents have visibility to articles that are set as "Agent and admins only".

Visualizza commento · Data ultimo post: 29 apr 2022 · Ollila, Felecia A

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Ollila, Felecia A ha commentato,

CommentoSetting Guide roles and permissions

Are there any plans to allow multiple Custom User Segments to be selected for Visibility permissions?

Visualizza commento · Data ultimo post: 15 nov 2021 · Ollila, Felecia A

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Ollila, Felecia A ha commentato,

Commento nella community Feedback - Ticketing system (Support)

The Dashboard would be super useful if it was customizable. If we cannot get complete customization right now the next best thing would be to add the SLA countdown to the view. It is easier to gauge what needs to be worked on first when we can see how our SLA applies to each issue.

Visualizza commento · Data ultima modifica: 22 apr 2024 · Ollila, Felecia A

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Ollila, Felecia A ha commentato,

Commento nella community Feedback - Help Center (Guide)

Cloning would be awesome! Copy/paste the contents of an article works well enough but when you have a number of articles to do this for it is very time consuming. 

Visualizza commento · Data ultimo post: 05 mar 2019 · Ollila, Felecia A

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