John Sherlock

The lack of the basic functionality for agents to submit requests is a workflow blocker for our company. Our Zendesk instance is used to support multiple internal teams and issues, and we use different forms for different processes. Agents that solve certain tickets for one form may very well need to submit a request through a different form.

The preview_as_role=end_user workaround in the URL no longer functions as it once did unless the HC preview is enabled, but that only seems to be possible for Team Leads and Administrators.

This issue has been open for 4+ years. Is anyone from Zendesk prioritizing this functionality?