Chris Kirby (sirkirby)

It makes no sense at all. The activity details contains the ticket object, but we can't access any of that data on the grid. Zendesk provides zero assistance in helping to figure out a workaround as well...other than "use the api". Sure, we could build our own portal with the API, but then what is the point of having a customizable portal at all? We've even reached out to other companies that use Zendesk, who seem to have customized this area, but that has been a dead end as well.

I do know they are aware of this request and are watching the amount of votes that it gets...but they have no immediate plans to implement it, according to their support.