Jo Buchanan

Hi Maxime,

Thank you for your jolly message! So I think for an administrator having the ability to see all good and bad satisfaction metrics for each agent (rather than just your own) would be a good start.

Using the dashboard as detailed landing page would be good - so it could include all internal comments (if they are addressed to you)

It could include listings of your open tickets (ie those that have been updated by either a customer response or been assigned to you)

I am also campaigning for a second improvement for reporting by tag (this is one a different post so appreciate you may not wish to cover this on  this thread) - I know this is an advanced option at present but really if you;re allowing basic users to add tags then you really should provide the associated metric tools to support this.

Looking forward to hearing about the improvements (whenever they may be)

Jo

I would love to be able to see all my agents' good and bad survey results rather than just my own - please can you fix this Zendesk?