ROM HIRSH

I want to enable IP restriction to improve the instance security - but I've hit a roadblock…

Slack does not support static IP on their outgoing IP ranges (nor do other apps that rely on AWS) . This means i'm not able to enable the restriction without severely impacting integrations and connections. 
 

Two options are to: 
1. Split the ip restriction for API and UI
2. Allow specific endpoints to be excluded from the restriction

Has anyone found a way around this? a proxy will not help as i am using slack native Zendesk integration in wrokflows 
 

This is not a good enough work around - as on top of the status change it also enforces an SLA change. 

It would have been much better if you would have supported the “x-ms-reactions: disallow” tag in your outgoing emails or offer another solution to better handle these 

Thanks Salvador Vazquez! I and my team greatly appreciate the update - we hope to see this resolved soon. 

Hi all,

There was a change a few weeks ago in search results UI behavior. After clicking the headers, it added to the search line the following:

"order_by:created_at sort:asc"

But in the past, it used to add:order_by:created_at sort:desc

Can you please change it back to how it was, or support this request as a possible stronger feature: https://support.zendesk.com/hc/en-us/community/posts/4520217557018-Default-sort-for-search-results?input_string=Change%20of%20behaviour%20-%20search%20default%20sort 

@...

I tried these as well but still, I cannot get HTML to render while updating the ticket via HTML. The use of the linked tickets app is not good for me as it required much manual work and I am trying to automate this. 

Any other suggestions? 

I have been attempting to copy the comment text (last comment) from one ticket and create another. It's working fine except for the formatting of the comment. I seem to be losing HTML tags and content while calling the new ticket API request.

I tried to structure the 'html_body' using {{ticket.latest_comment_formatted}} as well as with DC like:

{% for comment in ticket.comments limit:1 offset:0 %}
{{comment.value_rich}}
{% for attachment in comment.attachments %}
{{attachment.filename}}
{{attachment.url}} 
{% endfor %}
{% endfor %}

But I am losing the original comment formatting in the process - has anyone been able to copy the last comment with formatting and attachments over API?

Example comment (converted to HTML)

Hi Ops, 

Please configure the following Account 


























Account Type
Marketing
Brand Name
bla bla
Tenant Name
blibli EU
Sendgrid link for OpS
(Username, Password, API key) https://pwd.bliblo.net/
Email Field
STR63



Please reply once it is successfully configurated.

Thanks, 
Roni

 

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