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John Brunker

Data ingresso 16 ott 2021

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Ultima attività 27 dic 2023

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Ultima attività di John Brunker

John Brunker ha commentato,

CommentoTriggers and automations

Thanks Raman Kalia. I tried this also but nothing is firing when I have this setting. I wonder if there is some other attribute that would need to change from the recipe above.

Visualizza commento · Data ultimo post: 14 ott 2022 · John Brunker

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John Brunker ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Ludmila Buza Were you able to do this on ticket types other than "Task"?

Visualizza commento · Data ultimo post: 04 ott 2022 · John Brunker

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John Brunker ha commentato,

CommentoExtending Zendesk

Thanks for the quick response Greg. I have tried inserting the code snippet via source code with no luck.

I had installed this app as I thought it was required to enable this type of embedding. https://www.zendesk.com/marketplace/apps/support/1/iframe/

In the setup for this it asks for the iFrame URL. We are trying to embed Sprout videos. I've attached a screen shot.

Here is an example embed code.

Any ideas?

 

 

Visualizza commento · Data ultimo post: 26 set 2022 · John Brunker

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John Brunker ha commentato,

CommentoExtending Zendesk

We're looking to utilize this to embed Sprout videos in various help center articles but not having any luck. What would be the proper input for the iFrame URL field in the app setup?

Visualizza commento · Data ultimo post: 26 set 2022 · John Brunker

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John Brunker ha commentato,

CommentoEnd users and organizations

It would also be great if we could search/filter by tags.

Visualizza commento · Data ultimo post: 08 apr 2022 · John Brunker

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John Brunker ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Ditto all of the above. +1

Visualizza commento · Data ultimo post: 03 gen 2022 · John Brunker

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John Brunker ha commentato,

Commento nella community Q&A - Help center and community

Can you share a link to the Confluence integration documentation. I'm not finding that anywhere. Thanks.

Visualizza commento · Data ultimo post: 08 nov 2021 · John Brunker

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Post Feedback - Admin Center

It would be nice to see the user's role info in the initial view.

Data ultimo post: 03 set 2021 · John Brunker

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John Brunker ha commentato,

Commento nella community Q&A - Chat, messaging, and widgets

You are wonderful. That was it. Thanks so much for your help.

Visualizza commento · Data ultimo post: 22 giu 2021 · John Brunker

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John Brunker ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Yes, it would be very helpful if a macro could be set up to automatically link an incident to an existing problem ticket.

Visualizza commento · Data ultimo post: 21 giu 2021 · John Brunker

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