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Desislava Dimitrova

Data ingresso 16 ott 2021

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Ultima attività 10 feb 2022

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Desislava Dimitrova ha commentato,

CommentoLive chat departments, triggers, operating hours, and routing

Hi,

We have 2 departments serving live chat on two different websites, let's call them A and B.

When no agents are online the widget becomes offline form on both websites - that is okay.

But when one agent is online from Team A, the live chat appears on both websites, and we need it to be available only for website A, and not on website B. How can manage this?

In addition, we are using broadcast, and we disabled the department filed via API.

Visualizza commento · Data ultimo post: 10 feb 2022 · Desislava Dimitrova

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