Michael Smith

For us, too, we need the ability to hide/show the widget in Javascript as we were able to with the previous version of the SDK. We want to launch it from a sidebar where we already have various support and learning resources - so we need to suppress the default launcher entirely, as it just gets in the way and looks clunky.

I'd like to enable Zendesk messaging in my sandbox. I understand it's done through the Admin Center, under Channels. But my sandbox admin center doesn't have a Channels section. What am I doing wrong?

This is what it looks like on our real instance:

How can we disable the default launcher so we can customize it completely? We've found that no matter where we put these sorts of things, they tend to get in the way, so we designed one that fits better in our UI.

With the old Web Widget we use zE("webWidget", "hide") to hide the launcher entirely, and when our custom launcher is clicked we do zE("webWidget", "show") and zE("webWidget", "open") to open the widget. We set a callback with zE("webWidget:on", "close", ...) to do zE("webWidget", "hide") to keep the default launcher hidden when the widget is closed again. We also listen for the "chat:unreadMessages" event to show a notification indicator if a message is received while the widget is closed.

From the comments above it looks like show/hide aren't available yet, but we won't be able to adopt web messaging until there's a way to replace the default launcher and get a callback when unread messages are available.