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David C

Data ingresso 08 feb 2023

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Ultima attività 30 ago 2023

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Post Feedback - Ticketing system (Support)

I auto-assign tickets to the responding agent. I only want this to run on the first response. All other times, I want the agent to select "Take It"

I updated the trigger with the below.

Ticket > Agent Replies Less Than 2

Not working how I expected. If I assign an open ticket to a different agent, it will save it as my ticket. 

Data ultimo post: 30 ago 2023 · David C

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David C ha commentato,

CommentoGetting started with Zendesk AI

So when they announced this is available to all Suite customers, they meant to pay for it. Knowing Zendesk, it's probably cheaper to build an app that connects with OpenAI API on my own. Zendesk is once again an expensive annoying app. 

Visualizza commento · Data ultimo post: 12 mag 2023 · David C

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David C ha commentato,

CommentoTicket customization

Is this the TL:DR version?

Create a new form, create and add all the fields you need. Once all fields are in, create the conditions.  

Visualizza commento · Data ultimo post: 07 mar 2023 · David C

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