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Dave Hanson

Data ingresso 22 ott 2021

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Ultima attività 22 ott 2021

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Post Feedback - Ticketing system (Support)
Add end-user as CC via Trigger or Automation

Desired functionality: a way to automatically add a CC to tickets that match a certain condition.

Example: Trigger if Organization is "Acme Co" and Priority is more than Normal, then "Add CC" - specifying an end-user email address.  This would allow the organization's primary contact stay in the loop about what their employees have requested.

Workaround: use a notify target "email" type to send emails to the person who needs to be CC'd.

Data ultimo post: 22 ott 2009 · Dave Hanson

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