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Scott Stanford

Data ingresso 22 ott 2021

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Ultima attività 22 ott 2021

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Scott Stanford ha commentato,

Commento nella community Feedback - Ticketing system (Support)

How about CCing groups or organizations (or something similar)?  That would reduce the dropdown overload.

Visualizza commento · Data ultimo post: 18 gen 2011 · Scott Stanford

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Scott Stanford ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Shoot.  I was really hoping to be able to CC non-agents (e.g., people who just need to be kept abreast of what is going on, but don't need to participate on an agent level).  Any chance this will get extended to non-agents?  I'm currently having to notify email targets, but that's more trouble to maintain.

Visualizza commento · Data ultimo post: 18 gen 2011 · Scott Stanford

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Scott Stanford ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Exactly what I'm after.  We have some customer "advocates" assigned to individual clients (i.e., organizations), but these are not the actual helpdesk people solving the problems; they just need to keep abreast of what is going on.

Visualizza commento · Data ultimo post: 04 mag 2010 · Scott Stanford

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