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Ludmila Buza
Data ingresso 28 mag 2021
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Ultima attività 27 ott 2021
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Ludmila Buza ha commentato,
Commento nella community Discussion - Tips and best practices from the community
Hi,
The solution found by us is an automation with condition: Hours until due Date (calendar is) 4.
If you look in the Events of a ticket, you will see that the date has a time too. Ours is 10UTC (and local is 12PM). I want the reminders at 8AM, hence the 4 hours before.
(first automation was 8 hour since, because I thought the day started at 12AM midnight and needed the +8 hours)
Tested and working.
Visualizza commento · Data ultimo post: 28 gen 2021 · Ludmila Buza
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