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Ted
Data ingresso 22 ott 2021
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Ultima attività di Ted
Ted ha commentato,
Commento nella community Feedback - Ticketing system (Support)
How would something like the following work:
1) Customer replies to issue marked as "Resolved", status is _not_changed (issue is still resolved)
2) Agent notices that it isn't a simple "thank you" but instead a request for more help
3) Agent replies to issue which is now re-opened
In other words, only agents' replies trigger solved issues to be reopened.
Visualizza commento · Data ultimo post: 08 lug 2015 · Ted
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