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Brett Hill

Data ingresso 22 ott 2021

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Ultima attività 22 ott 2021

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Ultima attività di Brett Hill

Brett Hill ha commentato,

Commento nella community Feedback - Ticketing system (Support)

ew! Now I am rethinking my choice to move to Zendesk.

Visualizza commento · Data ultimo post: 14 ago 2015 · Brett Hill

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Brett Hill ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I have a customer really upset at my company because Zendesk cannot do this.  My business case is that my team is a Tier III escalation team to our customers, who are Service Providers, Tier II teams. My customer, the SP, wants their entire Tier II team notified when one of their Tier II escalates an issue to my Tier III team. 

Can you please make this a priority.

Visualizza commento · Data ultimo post: 14 ago 2015 · Brett Hill

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